Terms of service

Terms of Service

By accessing, browsing, or placing an order on merchgoneviral.com, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service in their entirety. These Terms constitute a legally binding agreement between you and Merch Gone Viral. If you do not agree, you must discontinue all use of this website.

Last Updated: October 10, 2026

01 · General Conditions

This website is owned and operated exclusively by Merch Gone Viral, registered at 329 Howe St, Unit #511, Vancouver, BC V6C 3N2, Canada. By accessing this website, you confirm that you are at least the age of majority in your jurisdiction and possess the legal capacity to enter into binding agreements. Merch Gone Viral reserves the right to refuse service, terminate accounts, cancel orders, or restrict access to any person or entity at any time, for any reason, without prior notice. You expressly agree not to reproduce, duplicate, copy, sell, resell, scrape, or exploit any portion of this website without prior express written authorization.

02 · Accuracy of Information

Merch Gone Viral makes every reasonable effort to ensure all product descriptions, pricing, and content are accurate. We reserve the right to correct errors and cancel any order placed on the basis of inaccurate information without liability. Product images are for illustrative purposes only; colour variations due to monitor calibration are not grounds for a return or refund.

03 · Orders & Payment

By placing an order, you represent that you are of legal age, fully authorized to use the payment method provided, and that all information submitted is accurate and truthful. Payment is collected immediately and in full at checkout. All prices are in USD. There are no hidden fees of any kind. Merch Gone Viral reserves the right to cancel, refuse, or hold any order that appears fraudulent or in violation of these Terms. Receipt of an order confirmation does not constitute acceptance; we reserve the right to cancel any confirmed order prior to shipment.

04 · Order Processing & Shipping

All orders are processed within 1–3 business days (Monday–Friday, 9:00 AM–5:00 PM PST), excluding public holidays. Estimated delivery from date of shipment:

• United States & Canada: 7–21 business days — Free shipping
• International: 7–21 business days — $9.95 USD flat rate

All timeframes are estimates only. Merch Gone Viral disclaims all liability for delays caused by customs, carrier disruptions, natural disasters, or any circumstances beyond our control. International customers are responsible for all customs duties and import taxes.

05 · Customer Delivery Responsibility

Orders begin processing immediately and cannot be changed or cancelled after checkout. Please review your items, sizes, colours, quantities, shipping address, and contact details before completing your purchase. Please review your address carefully and include your unit number and any required access details in the appropriate address fields before placing your order.

06 · Delivered but Not Received

Please also email info@merchgoneviral.com within 10 days after the recorded delivery so we can help review the tracking information.

07 · Customer Responsibility — Colour & Size Selection

We simply ask that you choose thoughtfully, reviewing size, colour, and variant before completing your order. Orders placed with an incorrect selection are not eligible for return, exchange, or refund. Colour variations due to monitor settings are not grounds for a claim.

08 · Returns & Refunds

Please inspect your order upon arrival. Should an item arrive damaged or defective, email info@merchgoneviral.com promptly, and no later than 10 days after delivery. Include your order number, a brief description, and clear photographs of the issue. A video is welcome, but not required. Please review our Return & Refund Policy for the full claim process.

Step 1 — Submit Your Claim

Should an item arrive damaged or defective, email info@merchgoneviral.com promptly, and no later than 10 days after delivery. Include your order number, a brief description, and clear photographs of the issue.

Step 2 — Internal Review

Complete claims are reviewed within 3–5 business days. Our customer care team will confirm the outcome by email.

Step 3 — Approved Resolution

For approved claims involving damaged or defective items, we will arrange a complimentary replacement. Please allow up to 30 business days for arrival, as delivery times vary by location.

Where a refund is approved, it will be issued to your original payment method within 3 to 10 business days of approval. The time required for the credit to appear in your account varies by financial institution.

Please contact our team before returning an item. If a return is required for an approved damaged or defective item claim, we will provide instructions at no return-shipping cost to you.

09 · Limitation of Liability

To the fullest extent permitted by applicable law, Merch Gone Viral shall not be liable for any indirect, incidental, special, consequential, or punitive damages. In no event shall our total liability exceed the total amount paid by the customer for the specific order giving rise to the claim.

10 · Intellectual Property

All content on this website is the exclusive intellectual property of Merch Gone Viral, protected under US, Canadian, and international copyright and trademark laws including the Berne Convention, TRIPS Agreement, and DMCA. No content may be reproduced or used without prior express written consent.

11 · Data Protection & Privacy

We do not sell your personal information. For full details, please review our Privacy Policy.

12 · Disclaimer of Warranties

This website and all products are provided on an "as is" and "as available" basis without any warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

13 · Indemnification

You agree to indemnify and hold harmless Merch Gone Viral and its directors, officers, employees, agents, and suppliers from any claims, liabilities, damages, losses, costs, and legal fees arising from your use of this website or violation of these Terms.

14 · Governing Law & Dispute Resolution

These Terms are governed by applicable international commercial law and the consumer protection legislation of the customer's jurisdiction, including the FTC Act (US), EU Consumer Rights Directive, UK Consumer Rights Act 2015, and Australian Consumer Law. Disputes shall first be submitted to good-faith negotiation prior to any formal legal proceedings.

15 · Severability

If any provision of these Terms is found unlawful or unenforceable, it shall be deemed severable and shall not affect the validity of remaining provisions.

16 · Modifications to Terms

Merch Gone Viral reserves the right to update these Terms at any time. Continued use of this website constitutes acceptance of the revised Terms.

17 · Contact Information

© 2026 Merch Gone Viral. All Rights Reserved. · 329 Howe St, Unit #511, Vancouver, BC V6C 3N2, Canada · info@merchgoneviral.com · Last updated October 10, 2026.