Legal notice
Legal Notice
Merch Gone Viral operates with full transparency, integrity, and unwavering legal compliance across all jurisdictions in which it conducts business. This Legal Notice governs your access to and use of merchgoneviral.com and all associated content, products, and services. By accessing this website, you agree to be bound by the terms set forth herein.
Last Updated: July 15, 2026
01 · Business Information
Merch Gone Viral
329 Howe St, Unit #511, Vancouver, BC V6C 3N2, Canada
Monday – Friday | 9:00 AM – 5:00 PM PST
Response Time: 24–48 business hours
02 · Intellectual Property
All content on this website — including text, editorial copy, product descriptions, graphics, logos, photographs, imagery, icons, design elements, and the overall look and feel — is the exclusive intellectual property of Merch Gone Viral, protected under the Berne Convention, TRIPS Agreement, US Digital Millennium Copyright Act (DMCA), and all applicable international copyright and trademark legislation. Any unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited and may result in civil and/or criminal legal proceedings.
03 · Disclaimer of Warranties
This website and all products and services are provided on an "as is" and "as available" basis without any representation, warranty, or condition of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. Merch Gone Viral does not warrant that this website will be available, uninterrupted, error-free, or free of viruses or harmful components. Your use of this website is entirely at your own risk.
04 · Limitation of Liability
To the fullest extent permitted by applicable law in all jurisdictions, Merch Gone Viral, its directors, officers, employees, agents, contractors, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of this website or any products purchased, including loss of profits, revenue, data, goodwill, or business opportunities. In no event shall our total aggregate liability exceed the total amount paid by the customer for the specific order giving rise to the claim.
05 · Delivery & Post-Shipment Responsibility
Once a shipment has been confirmed as delivered by the carrier's official tracking system, all custodial responsibility transfers fully and irrevocably to the recipient. Merch Gone Viral assumes zero liability for packages reported missing, stolen, or unrecovered following confirmed carrier delivery. No refund, replacement, or store credit will be issued in respect of any shipment confirmed as delivered.
1. Inspect all delivery locations — mailboxes, parcel lockers, entrances, concierge desks, and with neighbours.
2. Contact the carrier — using your tracking number to initiate a formal investigation.
3. File an official police report — if theft is suspected, retain the report number.
4. Contact your insurer — homeowner's or renter's insurance may cover lost or stolen parcels.
06 · Product Representations & Consumer Rights
Merch Gone Viral is committed to accurate and transparent product representations in full compliance with the US FTC Act, UK Consumer Rights Act 2015, Australian Consumer Law (ACL), EU Consumer Rights Directive, and all applicable national consumer protection statutes. Product images are for illustrative purposes only. Slight colour variations due to monitor calibration do not constitute misrepresentation and are not grounds for a return or refund.
07 · Privacy & Data Protection
Merch Gone Viral complies with all applicable global data protection legislation including:
- GDPR — General Data Protection Regulation (EU & UK)
- CCPA/CPRA — California Consumer Privacy Act (US)
- PIPEDA — Personal Information Protection and Electronic Documents Act (Canada)
- LGPD — Lei Geral de Proteção de Dados (Brazil)
- Australian Privacy Principles (APP) — Australia
We do not sell, rent, or trade your personal information. For full details, please review our Privacy Policy.
08 · FTC Compliance & Advertising Disclosures
Merch Gone Viral operates in full compliance with United States Federal Trade Commission (FTC) guidelines regarding advertising, endorsements, and testimonials. All product claims are truthful, substantiated, and not misleading. All customer reviews reflect genuine verified customer experiences. Merch Gone Viral complies with all applicable Google Merchant Center (GMC) advertising policies and Shopping feed requirements.
09 · International Trade & Customs Compliance
Merch Gone Viral ships worldwide and operates in compliance with applicable international trade laws and export control regulations. International customers are solely responsible for all customs duties, import taxes, VAT, GST, and any other fees imposed by their country of destination. Merch Gone Viral reserves the right to decline orders to jurisdictions where the sale or importation of specific products is restricted or prohibited by applicable law.
10 · Anti-Fraud & Chargeback Policy
Merch Gone Viral maintains a strict zero-tolerance policy toward payment fraud, unauthorized chargebacks, and financial abuse. Any customer who initiates an unjustified chargeback in respect of a legitimate transaction will be permanently banned and reported to law enforcement, financial institutions, and payment processors.
11 · Accessibility
Merch Gone Viral is committed to digital accessibility for all users, including individuals with disabilities, in compliance with WCAG 2.1 Level AA, the Americans with Disabilities Act (ADA), and the Accessibility for Ontarians with Disabilities Act (AODA). If you experience any accessibility barriers, please contact us at info@merchgoneviral.com.
12 · Third-Party Links & Platforms
This website may contain links to third-party websites and platforms. Merch Gone Viral does not endorse, control, or assume responsibility for the content, privacy practices, or security of any third-party sites. Access to third-party links is entirely at your own risk.
13 · Governing Law & International Jurisdiction
This Legal Notice is governed by applicable international commercial law and the consumer protection legislation of the customer's jurisdiction of residence, including:
- US customers: FTC Act, CCPA/CPRA, and applicable state consumer protection statutes
- EU customers: EU Consumer Rights Directive and GDPR
- UK customers: Consumer Rights Act 2015 and UK GDPR
- Australian customers: Australian Consumer Law (ACL)
- All other customers: Applicable consumer protection legislation of the customer's country of residence
Disputes shall first be submitted to good-faith direct negotiation with Merch Gone Viral prior to any formal legal proceedings.
14 · Amendments
Merch Gone Viral reserves the right to amend this Legal Notice at any time. All amendments are effective immediately upon posting. Continued use of this website constitutes acceptance of the updated terms.
15 · Contact & Legal Inquiries
Merch Gone Viral — Legal Department
329 Howe St, Unit #511, Vancouver, BC V6C 3N2, Canada
Monday – Friday | 9:00 AM – 5:00 PM PST
Response Time: Within 24–48 business hours
© 2026 Merch Gone Viral. All Rights Reserved. · 329 Howe St, Unit #511, Vancouver, BC V6C 3N2, Canada · info@merchgoneviral.com · Last updated July 15, 2026.