Contact information
Contact Information
At Merch Gone Viral, exceptional customer care is at the heart of everything we do. Our dedicated team is here to assist you with any questions, concerns, or inquiries — and we are committed to responding to every message with the professionalism, warmth, and care you deserve.
Last Updated: October 10, 2026
01 · Customer Care
Merch Gone Viral
329 Howe St, Unit #511, Vancouver, BC V6C 3N2, Canada
Monday – Friday | 9:00 AM – 5:00 PM PST
Response Time: Within 24–48 business hours
02 · How to Reach Us
The most efficient way to reach our team is by email at info@merchgoneviral.com. To ensure the fastest possible resolution, please include your order number and a clear description of your inquiry in your message. Our team responds to all inquiries within 24–48 business hours, Monday through Friday, 9:00 AM – 5:00 PM PST.
03 · Order Inquiries
For questions regarding an existing order — including order status, tracking updates, shipping inquiries, or delivery concerns — please email us at info@merchgoneviral.com with your order number. We will investigate promptly and provide a full update within 24–48 business hours.
04 · Returns & Refunds
Please inspect your order upon arrival. Should an item arrive damaged or defective, email info@merchgoneviral.com promptly, and no later than 10 days after delivery. Include your order number, a brief description, and clear photographs of the issue. A video is welcome, but not required. For complete details, please review our Return & Refund Policy.
05 · Legal & Privacy Inquiries
For all legal notices, intellectual property concerns, data protection requests, GDPR or CCPA privacy rights requests, or any other privacy-related inquiries, please direct your correspondence to info@merchgoneviral.com with the subject line "Legal Inquiry" or "Privacy Request." We will respond within the timeframe required by applicable law.
06 · Who We Are
Merch Gone Viral is a globally curated lifestyle and fashion destination serving customers across the United States, Canada, and worldwide. We are not a marketplace — we are a carefully considered edit. Our team continuously researches emerging product categories, innovative designs, and evolving consumer preferences months before they reach mainstream retail, bringing tomorrow's most sought-after discoveries directly to our customers today. Every product in our collection is selected for its quality, functionality, design integrity, and lasting value — spanning effortless fashion, beauty, home, tech, outdoor living, and lifestyle. We work for our customers — sourcing, vetting, and curating so they never have to. Free shipping to the United States and Canada. Worldwide shipping available. Secure checkout. Dedicated support. This is Merch Gone Viral.
07 · Our Commitment to You
Every inquiry received by Merch Gone Viral is treated with the utmost professionalism, discretion, and care. We are committed to resolving customer concerns fairly and efficiently. Your satisfaction and trust are our highest priority.
© 2026 Merch Gone Viral. All Rights Reserved. · 329 Howe St, Unit #511, Vancouver, BC V6C 3N2, Canada · info@merchgoneviral.com