Shipping policy

Last Updated: June 24, 2026

At Merch Gone Viral, we are committed to delivering your order safely, efficiently, and with complete transparency. Please review our Shipping & Delivery Policy below before placing your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Use this number to monitor your shipment in real time directly through the carrier's website. Please allow 24–48 hours for tracking information to update after dispatch.

International Orders

We ship to most countries worldwide. International customers are solely responsible for any customs duties, import taxes, brokerage fees, or governmental assessments imposed by their country upon delivery. These charges are not included in our shipping costs and are the buyer's responsibility. Merch Gone Viral is not responsible for delays caused by customs processing.

Address Accuracy

Please ensure your shipping address is complete and accurate before completing your order. Once an order has been processed, we are unable to modify the shipping address. Merch Gone Viral is not liable for orders delivered to an incorrectly entered address. Special delivery instructions, buzzer codes, or access details must be entered in the order notes field at checkout.

Delayed Packages

If your package is significantly delayed beyond the estimated delivery window, please contact us at info@merchgoneviral.com and we will work with you and the carrier to investigate and resolve the matter promptly.

Lost or Stolen Packages

Once a shipment has been marked as delivered by the carrier's official tracking system, Merch Gone Viral's responsibility for that order is fully discharged. We are not liable for packages that are lost, stolen, or missing following confirmed delivery. If you believe your package has been stolen, please take the following steps before contacting us:

1. Thoroughly check all delivery locations on your property — mailboxes, parcel lockers, building management offices, and with neighboring residents.
2. Contact the carrier directly using your tracking number to open a formal investigation and obtain a case reference number.
3. If theft is suspected, file an official report with your local police department and retain the report number for reference.

Merch Gone Viral reserves the right to request documentation of all steps taken before any claim is reviewed. We do not issue refunds or replacement shipments for orders confirmed as delivered by the carrier.

Fraudulent Claims

We maintain a zero-tolerance policy for fraudulent claims. Any customer who submits a false or misleading claim may be permanently banned from our store and may be subject to legal action under applicable consumer fraud laws.

Contact Us

For any shipping or delivery inquiries, our team is here to help:

Merch Gone Viral
329 Howe St, Unit #511
Vancouver, BC V6C 3N2, Canada
info@merchgoneviral.com
Monday – Friday | 9:00 AM – 5:00 PM PST
Response time: 24–48 hours