Shipping policy

SHIPPING POLICY FOR MERCH GONE VIRAL

Processing Time: Orders are typically processed within 3-5 business days. Please note that processing times may be longer during peak seasons or promotional periods.

Shipping Times:

  • United States & Canada: 9-18 business days
  • International (Europe, Australia, etc.):10-20 business days

Please note that shipping times are estimates and may vary depending on your location and customs processing for international orders.

Shipping Costs:

  • United States & Canada: FREE shipping on all orders
  • International orders: $15.00 flat rate shipping

Tracking Information: Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the tracking number provided.

International Orders: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are the buyer's responsibility.

Shipping Carriers: We work with trusted shipping carriers to ensure your order arrives safely. Carriers may include USPS, DHL, ePacket, or other reliable services depending on your location.

Delayed Packages: If your package is lost or significantly delayed, please contact us at Info@merchgoneviral.com and we will work with you to resolve the issue.

Address Changes: Please ensure your shipping address is correct before completing your order. We cannot change the shipping address once the order has been processed.

Lost or Stolen Packages Policy


Responsibility After Delivery:

Once your order has been shipped and the carrier tracking status shows it as “Delivered”, our responsibility for the package ends. We are not responsible for lost, stolen, or missing packages that occur after delivery to the address provided at checkout.


Customer Responsibility:

It is the customer’s responsibility to ensure a secure and accurate delivery address. We highly recommend including any special delivery instructions, buzzer codes, or access details in the dedicated instructions box at checkout. Failure to provide accurate or complete delivery instructions may result in delivery issues, for which we cannot be held liable.


Reporting Lost or Stolen Packages:

If a package is reported as lost or stolen after the carrier confirms delivery, customers must take the following steps:

    1.    File an investigation with the shipping carrier.

    2.    Report the incident to local authorities or police, if necessary.


Our team may provide guidance, but we do not issue refunds or reship orders in cases where packages are marked as delivered. Any claims for lost or stolen packages are the customer’s responsibility to resolve with the carrier or local authorities.


Important Notes:

    •    Providing delivery instructions in the checkout instructions box is mandatory to help avoid delivery issues.

    •    We are not liable for packages delivered to incorrect addresses due to incomplete or inaccurate information provided at checkout.

    •    This policy applies to all shipping methods and locations.


By completing an order on our website, you acknowledge and agree to this Lost or Stolen Package Policy.