Shipping policy

Last Updated: October 10, 2026

At Merch Gone Viral, we are committed to delivering your order safely, efficiently, and with complete transparency. Please review our Shipping & Delivery Policy below before placing your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Use this number to monitor your shipment in real time directly through the carrier's website. Please allow 24–48 hours for tracking information to update after dispatch.

International Orders

We ship to most countries worldwide. International customers are responsible for any customs duties, import taxes, brokerage fees, or governmental assessments imposed by their country upon delivery. These charges are not included in our shipping costs and are the buyer's responsibility. Merch Gone Viral is not responsible for delays caused by customs processing.

Address Accuracy

Orders begin processing immediately and cannot be changed or cancelled after checkout. Please review your items, sizes, colours, quantities, shipping address, and contact details before completing your purchase. Please review your address carefully and include your unit number and any required access details in the appropriate address fields before placing your order.

Delayed Packages

If your package is significantly delayed beyond the estimated delivery window, please contact us at info@merchgoneviral.com and we will work with you and the carrier to investigate and resolve the matter promptly.

Delivered but Not Received

Please check your mailbox, parcel locker, and secure delivery locations, and ask your concierge, building management, or neighbours. Contact the carrier with your tracking number to request a delivery investigation. Please also email info@merchgoneviral.com within 10 days after the recorded delivery so we can help review the tracking information. If you are still unable to locate your parcel, you can contact your local authorities. We can provide information about your order to support your case.

Damaged or Defective Items

Please inspect your order upon arrival. Should an item arrive damaged or defective, email info@merchgoneviral.com promptly, and no later than 10 days after delivery. Include your order number, a brief description, and clear photographs of the issue. A video is welcome, but not required. Please review our Return & Refund Policy for the full claim process.

Contact Us

For any shipping or delivery inquiries, our team is here to help:

Merch Gone Viral
329 Howe St, Unit #511
Vancouver, BC V6C 3N2, Canada
info@merchgoneviral.com
Monday – Friday | 9:00 AM – 5:00 PM PST
Response time: 24–48 hours